Support

How to order, packing & loading, FAQ and download center.

How to Order

  1. Send inquiry with species, color & size
  2. Get free samples & quotation
  3. Confirm order & production
  4. QC check, packing & loading
  5. Shipping & after-sales service

Packing & Loading

Standard export packing with moisture barrier film, carton & wooden pallets; 20’/40’ container loading plan provided for every order.

  • Moisture barrier film inside cartons
  • Strong export cartons & pallets
  • Container loading plan before shipping
  • Photo & video report of loading

DIY Flooring Installation

Click System (2G / 5G)

Patent Valinge click joint — fast and glue-free installation.

T&G Glue Down

Classic tongue & groove profile for stable glue-down installation.

Installation Guide

Download our detailed installation guide with tools and steps.

FAQ

Usually one pallet per color/size. Please contact our sales team for details.

Yes, free samples are available; freight to collect.

Yes, custom specification and counter color sampling are welcome.

Generally 30–45 days after deposit, depending on the order size.

Of course! Welcome to our Shanghai showroom and factory — please book in advance.